Our support team can help with questions about the site, account-related issues, payment queries and technical problems. If something is not working as expected, or you would like to share general feedback, get in touch using the contact option that suits you. The details below cover customer support, general and affiliate enquiries, plus telephone contact and service hours. Please include your username when writing about an account, but never send your password. Your message will be directed to the right team.
| Department | Contact |
|---|---|
| Customer support | [email protected] Account, payment and technical help 24/7 |
| General enquiries | [email protected] Service questions Mon-Fri, 09:00-18:00 |
| Affiliate enquiries | [email protected] Partnership queries Mon-Fri, 09:00-18:00 |
| Telephone | +44 20 3874 6291 Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account-related enquiries, or situations that require explanations or documents. Please write to [email protected], include a clear subject line, and provide up-to-date contact details and any relevant account identifiers. Attach any supporting files to speed up resolution, and double-check that attachments are legible to avoid processing delays.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Live chat and urgent requests usually receive quicker replies, while routine emails are handled within 24 hours. More complex issues that require verification or third-party checks may take longer depending on their nature. We will keep you updated at every stage of the process.
Feedback
We welcome your feedback, suggestions, and ideas to improve Kikibet Casino. Send thoughts about games, promotions, payments, or site usability and our team will review them carefully. Every submission is read by our product and support teams and used to improve features, fix issues, and shape future updates. Your input helps make the site better for all players.