Responsible Gambling Policy

We are committed to safer gambling and to keeping play controlled, responsible and transparent. Our priority is player safety, so we provide clear tools and guidance to help you manage your activity, protect your funds and step away if gambling stops being enjoyable.

Player protection principles

We take a practical approach to safer gambling. We aim to prevent harm by offering simple controls, clear information and prompt support. We respect player choices and handle requests for limits, pauses and exclusions quickly. Our staff are trained to spot signs of harm and to respond with empathy and practical options.

Activity-control tools

You can control your account activity at any time through your profile. Tools include deposit and loss limits, wagering caps, session time reminders and temporary account breaks. These settings take effect immediately and are designed for easy use so you can tailor controls to your needs.

Deposit limits

Set daily, weekly or monthly deposit limits to manage how much you put into your account. Limits are configurable and take effect as soon as they are confirmed. We also offer lower default settings for new players and can help you reduce limits further on request.

Loss limits

Loss limits let you cap net losses over a chosen period. This helps prevent chasing losses and keeps spending predictable. Loss limits can be adjusted downwards instantly; increases may have a short cooling-off period for your protection.

Time limits and session controls

Use session time reminders and automatic log-outs to control playing time. You can set reality checks to pop up at chosen intervals and opt for daily or hourly reminders. If you need a short break, an account time-out can be applied instantly for a period you select.

Self-exclusion

If you need a longer break, self-exclusion is available for set periods. Self-exclusion will block access to your account and disable marketing contact. For a nationwide option you can also register with GAMSTOP, which prevents access across participating operators for the period you choose.

Signs of problematic behaviour

Watch for changes such as spending more than intended, frequently increasing stakes, neglecting responsibilities, hiding activity or feeling unable to stop. If you notice these signs in yourself or someone you know, act early and use the tools available or reach out for support.

Practical tips to stay in control

Set limits before you play, stick to a budget, take regular breaks, avoid using gambling to cope with stress and keep accounts and payment methods under review. Share access details with a trusted person if you need help managing limits or decisions.

Professional help and support organisations

If you need support, contact the National Gambling Helpline on 0808 802 0133. You can also find help from GamCare, BeGambleAware and GAMSTOP. These organisations provide confidential advice, self-exclusion services and treatment referrals. If you prefer, contact our support team and we will guide you through available options.