User Terms and Conditions

This page sets out the rules that govern your use of our platform and the relationship between you and us. It explains your responsibilities as a user, the checks we carry out, how promotions and payments work, and what happens if there is a dispute. Please read these terms carefully before registering or placing bets. By using our services you agree to comply with these rules.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Do not share your password, authentication codes or account details. We may require you to enable two-factor authentication or other security measures. If you suspect unauthorised access you must notify us immediately.

Verification and limits

We may require identity verification and documentation to confirm your name, age and address. Verification checks are part of our anti-money laundering and responsible-gaming procedures. Until verification is complete some features may be restricted and we may impose deposit, wager or withdrawal limits. We may also require further information at any time if we reasonably suspect fraudulent, abusive or suspicious activity.

Eligibility requirements

To open and operate an account you must meet the minimum age and legal requirements for gambling in your place of residence. You may hold only one account per person unless we agree otherwise. Accounts found to be duplicated, fraudulent or held in breach of these terms may be suspended or closed and funds handled in accordance with our policies.

Acceptable platform use

Use the platform only for lawful and permitted purposes. You must not attempt to manipulate games, exploit software defects, use bots or otherwise subvert normal play. Any behaviour intended to exploit promotions, create chargebacks, launder funds or evade restrictions may result in account suspension, forfeiture of funds and reporting to relevant authorities.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which form part of these conditions. We reserve the right to restrict, amend or withdraw any offer at our discretion if we suspect abuse, error or misuse. Bonus funds may carry wagering requirements, game contribution restrictions and maximum bet limits. Winnings from bonuses are only withdrawable once any applicable conditions have been met.

Deposits and withdrawals

All deposits and withdrawals are subject to our payment terms and verification checks. Withdrawals may be delayed while we complete identity, source-of-funds or security checks. We may apply minimum or maximum limits and temporarily suspend transactions where required to complete compliance checks. Fees charged by payment networks or blockchain providers are outside our control and may apply.

Dispute resolution

If you have a complaint please contact support via [email protected] in the first instance. We will acknowledge and investigate complaints and aim to resolve them promptly and fairly. If you remain dissatisfied you may refer the matter to any independent dispute resolution service available in your jurisdiction where applicable.

Updates to terms and conditions

We may update these terms from time to time. We will notify registered users of material changes by posting a notice on the platform or by email. Continued use of the service following notification constitutes acceptance of the updated terms. We recommend you check this page regularly for any amendments.